This document describes how an individual can claim JSP online, or with help from a Service Officer utilizing Assisted Customer Claim (ACC).

JSP eligibility and when to declare

Customers should declare as quickly as possible online by means of the Services Australia site.

To get approved for JSP an individual should:

- be of qualifying age for JSP

• fulfill Australian home requirements for JSP
• be jobless, and
• trying to find work and ready to participate in activities that increase their chances of finding a task, or
• unable to work, study or try to find work due to medical condition, disease or injury, or
• used or studying full-time and are unable to carry out these due to a medical condition, disease or injury and work or research study to go back to
  
  If the consumer has actually indicated they are not able to work due to a temporary inability, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).
  
  Disability Support Payment (DSP) sus/can RTW clients claiming JSP
  
  A DSP consumer whose payments have actually been suspended/ cancelled go back to work (RTW) can claim an alternate payment when:
  
  - they are still working 30 or more hours each week, and
• their income falls below the JSP earnings test cut-off
  
  For instance, a self-employed DSP customer is still working 30 hours per week, but their earnings has lowered. See Rates and Thresholds.
  
  In all cases, inspect if the customer is qualified to have their DSP renewed before taking a look at another payment. See Commencing or going back to work or self-employment Disability Support Pension (DSP).
  
  Early claims for JSP
  
  Customers can lodge an early claim for JSP up to 13 weeks before the very first day of eligibility. On the day they end up being qualified they need to supply their savings account balances, proof of earnings and employment separation information.
  
  Customers can begin an early claim online. They will have the ability to complete Your individual information, Your situations and Your financial information.
  
  If making an early claim after a break in payment of 39 weeks or less, the customer will have less to answer in the online claim.
  
  Customers can not finish Review and Confirm, Next actions or send the claim online till within 2 week of being qualified for JSP. They will get a suggestion notification 2 week before the eligibility date.
  
  A detained individual may lodge a claim up to 3 weeks before release from jail. These claims are ruled out early claims as the client is certified however not payable when they claim.
  
  Customers moving from an existing earnings support payment can lodge an early claim as much as 28 days before the date of qualification.
  
  Online claims
  
  Customers need to produce a myGov account and link their Centrelink online account to it.
  
  Once the customer has actually connected their Centrelink online account to myGov, to start an online claim for JSP they must:
  
  - indication in to myGov and access their linked Centrelink online account
• guarantee their personal information are right. From the menu, select the My information > Personal and contact information > My profile to make updates
• from the menu, select Payments and claims > Claims > Make a claim. For more details, see Claiming JSP online table in the Self-managed tab
  
  Customers claiming or moving to JSP will see a lowered concern set as part of their online claim if they are:
  
  - currently in invoice of an income assistance payment, or
• have actually cancelled from payment in the last 52 weeks
  
  Streamlined claims
  
  In some cases, a job is presented to the customer on their Centrelink online account homepage as much as 28 days prior to losing credentials for their current payment.
  
  The job will permit the consumer to undertake a streamlined claim process to submit a claim for JSP.
  
  See Transfer to JobSeeker Payment (JSP) from another payment.
  
  Assisted Customer Claims (ACC)
  
  ACC can be used for customers deemed not able or unsuitable to complete an online claim or candidates. ACC ought to also be used in circumstances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, through uploaded files, post or fax. See Claim lodgement of Centrelink Claims.
  
  ’ Channel Hopping’ within ACC means:
  
  - the client can begin a claim online and tuttocamere.it a Service Officer can take it over, or
• a Service Officer can assist a client begin a claim which can then be finished by the consumer in their Centrelink online account
  
  Remote customers
  
  If the client lives in a remote location and generally uses a representative, Remote Service Centre, accc.rcec.sinica.edu.tw or phone to do business and is unable or inappropriate to finish an online claim, the consumer ought to be transferred to the Remote Claims Processing (RCP) to start their ACC.
  
  The Remote Claims Processing (RCP) team supplies specialised remote service for identified remote clients.
  
  The customer must have:
  
  - the remote indicator showing on the Customer Overview, or
• a domestic address in a remote location
  
  To examine the address is in a remote place:
  
  - browse the town name in Office Locator
• view the Towns Result List
• see the Remoteness column
  
  Customers with nominee plans
  
  Correspondence candidates can submit an online claim for JSP on behalf of their principal.
  
  If a correspondence candidate contacts to declare JSP on behalf of their principal, provide an online claim first. If they decrease the online claim deal, a Service Officer should run Assisted Customer Claim (ACC) with the candidate.
  
  If a nominee is declaring on behalf of a person, motivate the nominee to assist the individual claim JSP utilizing the person’s Centrelink online account. If the candidate is unable or unwilling to do so, a Service Officer is to run ACC with the candidate.
  
  Claim submission exceptions
  
  In some circumstances, it might not be reasonable for a client to complete all Required jobs prior to sending their claim. These consist of exceptions when certain vulnerabilities exist, see Circumstances Change Monitor (CCM).
  
  Relocating to an Area of Lower Employment Prospects (MALEP)
  
  Do not undertake any MALEP assessments. The Department of Social Services (DSS) have stopped briefly all Moving to an Area of Lower Employment Prospects (MALEP) assessments.
  
  If the client has moved address within the previous 26 weeks, Services Australia should identify if they have actually decreased their work prospects by transferring to a new area.
  
  If this holds true, the Service Officer need to investigate a possible MALEP employment related exemption duration.
  
  Unemployed due to a voluntary act or misbehavior
  
  If the customer has voluntarily left work or been dismissed due to misbehavior in the 12 weeks prior to declaring, a joblessness failure or an Unemployment Non-Payment Period (UNPP) may have occurred.
  
  Do not create compliance action till the Employment Separation Certificate (SU1) (or comparable) and/or supporting evidence is gotten to determine a non-compliance occasion has occurred.
  
  See Unemployment due to a voluntary act or misbehavior.
  
  RapidConnect
  
  Most task hunters go through RapidConnect and are recommended of their requirements or an exemption to RapidConnect throughout their Participation Interview at the Jobseeker Online Claim Appointment.
  
  Job seekers who are qualified for a referral to a Labor force Australia or other expert company, will have a preliminary appointment reserved throughout the Participation Interview. Attending this first supplier consultation is called the job candidate’s RapidConnect requirement.
  
  For the most part, meeting RapidConnect requirements will determine the start date of the task hunter’s income support payment. Note: this undergoes job hunters meeting any waiting periods and certification requirements.
  
  Mutual obligation requirements
  
  The Department of Employment and Workplace Relations (DEWR) will instantly refer new task hunters to the Workforce Australia online employment service. This leaves out task hunters living in Community Development Program (CDP) areas.
  
  Higher rate of JSP for 55 years and over
  
  Single consumer aged 55 years and over who have actually been receiving an income assistance payment or allowance for 9 or more continuous months may be entitled to a higher rate of payment. The system will automatically determine this and use the suitable rate for qualified customers.
  
  Single Touch Payroll (STP)
  
  Pre-filled Single Touch Payroll (STP) data may present to customers throughout their online claim. Employer information, name and [mariskamast.net](http://mariskamast.net:/smf/index.php?action=profile