We’ll direct you through the claim process.

This guide will ask you a question and based upon your answer show you another concern or result.

Before you start, inspect if you’re eligible for job JobSeeker Payment.

2: Do you have a JobSeeker Payment claim in progress?

3: You can track your claim for JobSeeker Payment

You might need to files to progress your claim.

We’ll let you understand the result of your claim. We’ll send out a message to your myGov Inbox.

If you do not get electronic letters, we’ll send you a letter in the mail.

If you believe we have actually made a mistake you can ask us to examine our choice.

We can help if you remain in financial hardship or need unique support while we process your claim.

4: Are you claiming JobSeeker Payment for yourself?

5: Do you have a Candidate arrangement in location?

To declare on somebody else’s behalf you should be authorised.

The individual you’re claiming for must choose you to be their Centrelink Correspondence Nominee.

6: Adding a Candidate plan

You require to have a plan in place to claim on somebody else’s behalf.

The person you’re declaring for will need to start the process. Check out how to add a Candidate plan utilizing your online account.

7: Do you desire to claim online?

The easiest way is to declare online.

8: You can claim over the phone

If you can’t claim online, call us on the Centrelink Employment Services line.

You don’t require to go to a service centre to make a claim. If you’re feeling weak, or need to separate yourself in your home, please don’t visit our service centres.

9: Do you have a myGov account?

10: Do you have a Centrelink Customer Reference Number (CRN)?

11: Create a myGov account and link Centrelink to declare

To claim a payment you require a myGov account linked to Centrelink. If you don’t have a myGov account, job it’s easy to develop one.

To link Centrelink you’ll need your Centrelink Customer Reference Number (CRN).

Go to myGov

12: Link Centrelink with your CRN and make your claim

To claim a payment you require Centrelink linked to your myGov account. If you have a CRN you can link Centrelink to your myGov account.

Follow these actions to link to Centrelink and make a claim.

1. In myGov, choose View and link services. 2. Under Link a service find Centrelink and job choose Link. 3. Select I have a CRN and follow the triggers to connect Centrelink to your myGov account. 4. Select Centrelink from your connected services. 5. Select Make a claim or view declare status, then Make a claim. 6. Under Job Seekers choose Begin. 7. Select Get JobSeeker Payment then follow the triggers to finish your claim.

13: Create a myGov account and prove who you are to link to Centrelink

To claim a payment you require a Centrelink online account connected to myGov. If you don’t have a myGov account, it’s easy to create one.

Follow these actions.

1. Go to myGov and select Create an account. 2. Read the Regards to use. If you consent to the terms, choose I concur. 3. Enter your email address, then verify this address using a code we email to you. Your myGov account must utilize a special email address. You can’t utilize the same email for another myGov account. 4. Enter your mobile number, if you have one. If you enter a number you’ll get a code sent out to it each time you check in to your myGov account. 5. Create a password and 3 secret questions and go into answers. 6. You have actually developed your myGov account, choose Continue to myGov.

After you prove who you are through myGov by getting in some details about you, job you’ll get a CRN. We’ll examine if you already have a CRN or develop one and link Centrelink to your myGov account.

14: Prove who you are to connect Centrelink

1. In myGov, select Continue from the Government assistance for Coronavirus alert. 2. Select I need a CRN. 3. Follow the triggers to enter your identity information. 4. Enter info from your Medicare card. 5. Enter some individual information and we’ll examine them versus our records. 6. We’ll link Centrelink to your myGov account and you’ll then have a Centrelink online account. 7. You’ll need identity information from one of these documents: - present Australian passport

• Australian birth certificate
• Australian citizenship certificate
• Australian visa.
  
  You’ll likewise require identity details from one of these documents:
  
  - Australian driver licence
• ImmiCard issued by the Department of Home Affairs
• Australian Citizenship by Descent Certificate.
  
  You can now start your claim for a payment. Before you can submit your claim, you’ll need to go to a service centre to complete our identity requirements. You’ll need to give us an appropriate photo identity file along with any other files we might request.
  
  If you can’t prove who you are online to get a CRN, call us on the Centrelink Employment Services Line.
  
  15: How to declare after you create your myGov account and link to Centrelink
  
  16: Is your myGov account connected to Centrelink?
  
  You need to link your myGov account to Centrelink to make your claim.
  
  17: Do you have a Centrelink Customer Reference Number (CRN)?
  
  If you don’t have one or can’t remember your Centrelink Customer Reference Number (CRN), choose No.
  
  18: Sign in to myGov and prove who you are to link Centrelink
  
  To claim a payment online, you’ll require to do both the following:
  
  - link your Centrelink online account to myGov
• show your identity to Centrelink.
  
  You can do both of these with a strong Digital Identity.
  
  myGovID is presently the only Digital Identity service provider that provides the strong level Digital Identity required for Centrelink.
  
  Download and utilize the myGovID app to get a strong level Digital Identity. You’ll need to enter your individual details, details from your identity files and validate your picture.
  
  Learn how to establish the myGovID app on the myGovID website.
  
  Once you have a strong level Digital Identity, follow these actions to connect Centrelink and prove your identity.
  
  1. Check in to myGov.

2. Select View and link services, then select Centrelink.
3. Give your authorization to share your details with Centrelink.
4. Select No to Do you have or know your CRN?
5. Select Start in the Digital Identity (Recommended) box.
6. Connect your Digital Identity to myGov.
7. Enter other information about you.
   
   If you can’t prove your identity online, call us on the Centrelink Employment Services line.
   
   19: How to declare after linking Centrelink to your myGov
   
   Once your Centrelink online account is linked to myGov, you can use online.
   
   1. Sign in to myGov.
8. Select Make a claim or view declare status, then Make a claim.
9. Under Job Seekers choose Get going.
10. Select Make An Application For JobSeeker Payment then follow the prompts to finish your claim.
    
    20: Sign in to myGov and make a claim in Centrelink
    
    If your Centrelink online account is connected to myGov, you can use online.
    
    To do this:
    
    1. Check in to myGov.
11. Select Make a claim or view declare status, then Make a claim.
12. Under Job Seekers select Get started.
13. Select Request JobSeeker Payment and follow the prompts to finish your claim.
    
    We’ll inform you if you need to do anything else to finish your claim. We might ask you submit supporting files to submit your claim.
    
    You can complete these actions up to 13 weeks before your scenarios change. You can then submit your claim 2 week before your scenarios alter. We’ll contact you to advise you to do this.
    
    21: Check in to myGov and link to Centrelink with your CRN to claim
    
    To claim a payment you require a Centrelink online account linked to myGov. When you have a CRN we can develop a Centrelink online represent you and link it to your myGov.
    
    Follow these steps:
    
    1. Check in to myGov.
14. Select View and link services, then choose Centrelink.
15. Select I have a CRN and follow the prompts to link Centrelink to your myGov account.
16. Select Centrelink from your connected services.
17. Select Make a claim or view claim status, then Make a claim.
18. Under Job Seekers select Begin.
19. Select Obtain JobSeeker Payment and follow the prompts to complete your claim.
    
    We’ll inform you if you need to do anything else to complete your claim. We might ask you for supporting documents to send your claim.
    
    22: After you claim by phone
    
    We’ll contact you if we need more details.
    
    We’ll send you a letter to let you understand your claim outcome. If your claim succeeds, we’ll let you understand:
    
    - when you’ll get your first payment

• how much you’ll get.
  
  23: After you claim online
  
  After you submit your claim online, you’ll get a receipt informing you:
  
  - the ID variety of your claim
• the date we approximate your claim will be total.
  
  If your Centrelink online account is connected to myGov, check in now to track your claim online.
  
  Sign in to myGov
  
  You can likewise use the Express Plus Centrelink mobile app.
  
  If you don’t agree with our decision call us on the Centrelink Employment Services line. If you still don’t concur, you can ask us to review our choice.
  
  To do your business with us, produce a myGov account and link it to Centrelink.
  
  You need to show your identity before you declare a payment or service.
  
  When you claim a payment or job service, we’ll ask you for some documents to support your claim.
  
  If you or your partner stop work, or modification from complete time to casual work we’ll require a Work Separation Certificate from you in some scenarios.
  
  You can ask someone to act for job you with Medicare, Centrelink, aged care or Child Support. You can authorise them to speak to us, upgrade your details and get payments for you.